Shipping & Returns

General Shipping Information

We will endeavor to dispatch items within 5 working days of your order being placed; however processing times may be affected by item availability, time of year, national holidays, etc.

Orders are shipped to the address listed on your receipt, please ensure this address is accurate and up to date as we will not be able to refund or reship items sent to an incorrect address.

While orders generally arrive between 15 and 30 days, delivery time frames are estimates only and cannot be guaranteed. If you require your order by a critical date, please ensure you place your order with adequate time to receive it. We will not be able to refund or accept returns because a package does not arrive on time.

Shipping is free worldwide!

Shipping Time Estimates

Shipping Method Destination Delivery Time Estimate
Free Shipping  Canada*, United States 8 - 25 business days
Australia, Belgium, Denmark, Finland, France, Germany, Ireland, Japan, Netherlands, Norway, New Zealand, Portugal, Spain, Sweden, Switzerland Ukraine, United Kingdom 10 - 30 business days

Argentina**, Brazil**, Chile**, Colombia, Italy, Peru, Russia

15 - 35 business days
All Other Countries 15 - 35 business days

* Canadian Border Services Agency imposes additional holding time, as a result standard international packages may take up to 3 months coming in to Canada. This may be exacerbated due to ongoing strikes at Canada Post.

** Due to customs clearance procedures, parcels to Argentina, Brazil, Chile, Italy, and Mexico may be subjected to additional holding time.

Multiple Packages

Orders which contain multiple items may arrive separately, there is no additional shipping cost if your order requires multiple shipments.

Tracking Information

Shipping tracking information may not be available for all items under the free shipping program. If a tracking number is available, you will receive an email with the details once your order has been shipped.

Duties and Fees

In some cases there may be VAT, other taxes, customs duties, and/or fees levied by your destination country. These additional charges for taxes or customs clearance are the responsibility of the recipient. Unfortunately, we cannot estimate what these charges may be due to varied policies in each country. If you require further information please contact your local customs office.

$2 Tuesdays / $5 Fridays

In order to provide these amazing deals at such low prices (with free shipping!); shipping for items purchased under these sales make take longer than the above time frames. $2 Tuesday and $5 Friday items are shipped via standard international mail. They usually arrive in a few weeks, but please allow up to 8.

Loss or Damage

If an item arrives damaged, please email us at hello@washiwhale.com immediately. We may ask for photo documentation of the damage prior to making the decision to refund or resend the item.

Return Policy

If you have received an incorrect, damaged, or faulty item, please notify us as soon as possible to arrange a refund, replacement, or exchange. Claims for such must be made in writing to hello@washiwhale.com within 7 days of receiving the item(s).

Unfortunately we do not offer refunds or exchanges for change of mind.